Chatbots have been part of digital customer service for decades, but not all chatbots work the same way. Some follow fixed decision trees, responding only when users type expected words or select predefined buttons. Others, like ChatGPT, generate responses dynamically…
The hospitality industry has entered 2026 with a familiar but sharper operational problem: demand is returning, customer expectations are rising, and skilled service staff remains difficult to recruit, train, and retain. For bakeries, cafés, quick-service restaurants, and hybrid gastronomy concepts,…