Creating a WordPress knowledge base website can be very useful and effective in providing support and assistance to visitors, customers, or members.
A knowledge base, documentation, or wiki site can significantly facilitate your support. You can provide answers to visitors’ or customers’ questions and also solutions in your knowledge base and reduce emails and support tickets.
There are free and premium WordPress knowledge base themes and also plugins available if you are using WordPress that can come in handy when creating a knowledge base website. No matter if you are running a blog, a business website, or an eCommerce store.
If you choose a free WordPress theme, I suggest to download the theme from the WordPress Repository to ensure that it is controlled and free from malicious code.
For this article, I have tested some free themes and plugins that I can recommend for you to create a valuable and helpful knowledge base or documentation website. Let’s move on, shall we?
What is a Knowledge Base?
Knowledge Base is a word that you may not stumble across every day, and maybe it is not so easy to understand what Knowledge Base means and stands for. However, I found the best explanation in a great article from Help Scout, and the caption reads like this.
A knowledge base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. It’s designed to make it easy for people to find solutions to their problems without having to ask for help.Help Scout
WordPress Knowledge Base Themes
The themes in this list feature only free WordPress themes, although there are some premium WordPress knowledge base themes avaible. But in today’s article, only free wallet-friendly themes apply.
You will find themes that you can use for a knowledge base, wiki, or support website in the list below. All themes are customizable and contain all the features needed to get started with your knowledge base website.
KnowX is a free WordPress knowledge base theme from Wbcom Designs. If you want to create a knowledge base site, FAQ, Wiki, or helpful product documentation, it is a perfect theme.
It is a theme that is easy to set up and use. KnowX also comes with a lot of features and configuration options via the live customizer. You can customize the look and feel with options such as layouts, colors, typography, and many more to get the design and look you want.
After the installation, some plugins are necessary to install. First, however, just follow the instructions. Moreover, before getting started, read the documentation as there are some steps you need to follow to set up the theme correctly.
The KnowX WordPress theme is a customizable theme with lots of settings which makes it a flexible theme, which I like. You can have an attractive WordPress knowledge base website up and running in a short time.
KnowledgeCenter is a free easy-to-use WordPress knowledge base theme suitable for multiple purposes. With this theme, you can create a knowledge base, Wiki, help desk, or product documentation.
KnowledgeCenter is a lightweight and solid loading theme with a minimalist, spacious, and mobile-friendly design.
I like the KnowledgeCenter theme because the minimalist and simple design makes the content stand out in an organized and straightforward way.
I recommend reading the KnowledgeCenter documentation before you get started. There are some necessary steps to set up the theme, as in the demo. However, it is effortless to follow, so no worries.
Knowledge Base Lite
Knowledge Base Lite is a free WordPress theme from the theme provider VWThemes. It is the perfect theme for creating a knowledge base website. Furthermore, it also works for sites focusing on support, help desk, FAQ, and Wiki.
Knowledge Base Lite is built with the Bootstrap framework and comes with many great features, surprising for being a free WordPress theme.
To name a few features: Live customizer, responsive design, slider, three template pages, Woocommerce support, social media links, and many configuration options are included in this flexible theme.
Knowledge Base Lite is an excellent WordPress theme for knowledge base sites, and I was positively surprised by its flexibility and many setting options when I tested the theme.
IKnowledgeBase is a free WordPress theme by Wow-Company designed for the Knowledge base, support desk, Wiki, and FAQ websites.
It is a theme that is easy to get started with. However, I recommend you start by reading the documentation after installing the theme. You will find it in your Admin dashboard – Menu on the left – Appearance – Theme info.
IKnowledgeBase is a responsive and mobile-friendly theme with features such as easy customization via the Live customizer, navigation widget, Ajax-powered live search, breadcrumbs, and more.
IKnowledgeBase is a theme I like for its simplicity, spacious layout, and flexibility. Creating a knowledge base or FAQ website with this theme is easy.
Iknow is another excellent free WordPress knowledge base theme inspired by the theme provider Wow-Company. Like the previous theme, IKnowledgeBase, this is created for a knowledge base, helpdesk, Wiki, and FAQ websites.
When installing the theme, it is recommended that you install some plugins to work as intended. Just click Install all plugins. Furthermore, you should read the documentation on setting up the Home page, for example, so that the theme will look and function as the demo.
It is a useful theme for creating a knowledge base or FAQ website. Whether it is a personal or business site, this theme can be a great option to help people or customers find answers in a knowledge base.
Iknow is an easy theme to install and set up. It did not take me many minutes to get started. However, there are more features and options you can configure with the support plugins.
Your knowledge base website will look awesome with the theme Iknow.
MyWiki is a free WordPress knowledge base and wiki theme by FasterThemes. It is a very lightweight and fast-loading theme perfect for Wikis, knowledge base, and Frequently Asked Questions (FAQs) websites.
MyWiki is based on the Twitter bootstrap framework, comes with an Ajax search, is translation-ready, and can also be translated into any LTR language.
It is a theme with a minimalistic and spacious layout that makes your content structured and straightforward. Furthermore, MyWiki is very easy to install and set up. Just follow the documentation to set up the front page properly.
Some features that come with the theme are a fully responsive and adaptable design, a one-click update, an Ajax-powered search bar, and more. MyWiki Pro version is also available if you need more features and support.
MyWiki is a valuable and straightforward free WordPress theme for all Wiki and knowledge base websites. Give it a try.
Knowledge Base WordPress Plugins
Like the free WordPress knowledge base themes above, all plugins in the list are also free and can be downloaded from the WordPress Plugin Repository. It is also possible to upgrade some plugins to a premium version for more features and additional support.
With the help of these knowledge base plugins for WordPress, you can create a knowledge base, wiki, or support website. I am convinced if you try one or more of these WordPress knowledge base examples, you will find a suitable plugin for your purposes.
Knowledge Base for Documentation and FAQs
Knowledge Base for Documentation and FAQs is a free WordPress plugin by Echo Plugins that is perfect if you want to create a knowledge base website.
Install the plugin. Follow the guide presented, and choose from several ready-to-use, great-looking layouts, tabs, and category-focused layouts.
In your admin dashboard, there is a new tab called Knowledge Base. From here, you can – Get started to configure the colors, labels, and fonts, add articles, manage categories, and tags, and add add-ons.
Knowledge Base for Documentation and FAQs is one of the best knowledge base plugins for WordPress and an excellent plugin for setting up an elegant knowledge base, frequently asked questions, Wiki, and support website.
Furthermore, it took me just a few minutes before I had a fully functional and stylish knowledge base website up and running. It is a plugin well worth trying.
BasePress is a free WordPress plugin for creating a documentation or Wiki website. With this plugin, you can easily set up a knowledge base for your visitors or customers. This means they can access instant answers 24/7 to reduce your support tickets.
Installing BasePress is just like any other plugin. Add New, in your admin dashboard in WordPress. Search for BasePress. Install and activate the plugin. Then a self-explanatory guide opens which helps to set up your Knowledge Base and start to add your content in a few steps.
When your knowledge base is ready go to the BasePress menu in the dashboard to configure settings, appearance, themes, search, Icons manager, and more. Furthermore, you can under the menu – Knowledge Base add and manage new articles, and manage knowledge bases, and sections.
BasePress is a really good WordPress plugin for creating a knowledge base. It’s easy to install, just follow the guide. It is easy to use and also becomes the knowledge base, not only functional but also great looking.
It is possible to upgrade BasePress to premium versions if you need more features and support or if you want to add BasePress to more websites.
BasePress is a plugin that I recommend you try if you want to create a knowledge base website.
BetterDocs is a free WordPress documentation and knowledge base plugin that can help you create and organize your documentation page in an elegant and structured way.
With the BetterDocs plugin, you can let your visitors quickly find answers to their questions via self-service which can make it easier for your support team and save valuable time.
Once BetterDocs is installed, a self-explanatory guide will help you create pages, categories, and content. Furthermore, you can customize your knowledge base page and choose from several great-looking layouts.
There are a lot of features to customize, which makes BetterDocs a flexible plugin that is easy to use, and I like how the plugin works. Everyone can, without difficulty, have an attractive knowledge base page up and running within a few minutes.
The BetterDocs free version comes with limited features, but it is possible to upgrade to BetterDocs Pro for those who want more features and support.
weDocs is a free WordPress knowledge base and documentation plugin from weDevs that creates eCommerce and project management plugins.
With weDocs, it is possible to create and organize documentation and host docs inside WordPress. It is an easy-to-use plugin that does not require any significant knowledge to handle.
Install weDocs as usual from your admin dashboard, Plugins – Add New – Search for weDocs, Install, and Activate. When the plugin is installed, you will find a new menu bar in the admin menu – weDocs.
Select Docs to create Documentation, sections, and articles. It is pretty self-explanatory, and if you need help, there is excellent documentation available here.
Furthermore, the documentation you create with weDocs is also compatible with WordPress search, enabling the visitor or user to find your documentation pages.
KBucket is a plug-and-play resource library plugin for WordPress that lets you display and share curated content from your website.
Curate, comment, and tag content directly in the browser with Kurator, a Chromium plugin. Automatically sync that information with KBucket.
Posts on KBucket are displayed like Pinterest cards and can be easily shared via one or more social channels.
Each KBucket page generates an RSS feed that can be used to automate the distribution of content via social media and your newsletter.
The free versions of KBucket and Kurator let you curate and share 100 links.
There are a lot of knowledge base WordPress themes and plugins to choose from, but in today’s article, I have selected 10+ themes and plugins that I believe stand out from the crowd.
I have thoroughly tested all the themes and plugins in the list above personally. With all themes and plugins, you can create functional and great-looking knowledge base websites.
There are various learning curves from theme to theme and also the plugins. Some of them are very easy to set up while others can take a while to get started with.
A must is that you should read the documentation before starting, which can save you time and make it easier to install and configure your knowledge base in the best way.
Furthermore, I can personally recommend all the themes and plugins on the list. They can help you create a great knowledge base, support, or Wiki website. Free as well. Good luck.
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